Contact Us
We prepared some answers that could help you. If they still don't help, please contact us with the form below.
Please complete this form and we will help you within 24 hours!
E-mail: Support@pilohug.com
Working Hours: Monday-Friday: 8am–6pm
Contact form
Shipping and Delivery:
How does shipping and delivery work?
How does shipping and delivery work?
PiloHug® orders typically ship within 24-48 hours after purchase.
Our shipping time is approximately 2-3 weeks, with an average of 2 weeks. In a few months, we will move to a new warehouse and deliver shipments in 2-3 days.
For our Shipping Policy, please visit:
https://piloHug.com/policies/shipping-policy
Help! I think my order is lost!
Help! I think my order is lost!
Get in Touch. We're Here to Help!
Your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.
Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.
You can always email us at: Support@PiloHug.com
Can I change my shipping address?
Can I change my shipping address?
As long as your order hasn't shipped out yet, we'll be happy to change the shipping address.
Send us an email with the new order details, and we'll make the modification to your order.
Support@PiloHug.com
Do you ship internationally?
Do you ship internationally?
Although we started in Chicago, we've been able to expand worldwide and support international markets!
Where are you located?
Where are you located?
We are currently moving our production to the United States and soon we will be able to provide 2-3 day shipping.
Our current shipping time is between 2-3 weeks, with an average of 2 weeks.